Trust Score Configuration
Learn how to configure Trust Score weights, playtime and membership milestones, staff action effects, and daily drop-off rates for your community.
Understanding Custom Trust Score Configuration
Trust Score gives your staff a quick, consistent view of how much trust a player has built within your community. It is shown as a whole-number percentage from 1% to 100% and considers the player's time in the community, playtime, and staff action history.
You can customize this calculation to match what trust means for your community. For example, you can place more value on playtime, make punishments more significant, or allow older actions to fade more quickly.
Trust Score is designed to support staff decisions, not replace them. Staff should still consider the full player profile and the circumstances behind each action.
Configuring Trust Score
Open the Manage Community page and find the Trust Configuration section. Communities with access to custom Trust Score configuration can change the settings described below and select Save Changes when finished.
The settings are split into three groups:
The percentages used to build a player's base score
The milestones that control how quickly base score points are earned
The effect and lifespan of staff actions
Saving a configuration changes how future recalculations work. It does not immediately recalculate every existing player.
Choosing how the base score is weighted
The first three settings decide where a player's base score comes from:
Starting Percentage
50%
The score awarded when a player first joins
First Join Percentage
20%
The portion earned as time passes after the player's first join
Playtime Percentage
30%
The portion earned by playing on the server
These three settings must add up to 100%. Increasing one means you must reduce one or both of the others.
Raise Starting Percentage if new players should begin with more trust.
Raise First Join Percentage if long-term membership should matter more.
Raise Playtime Percentage if active participation should matter more.
The default 50/20/30 split gives every new player a neutral starting point, then allows them to earn the remaining half through a mixture of time and activity.
Setting the earning milestones
Two additional settings control how quickly players earn the First Join and Playtime portions:
Max Days Since First Join
90 days
A lower number awards all First Join points sooner; a higher number makes them take longer to earn
Max Playtime Hours
50 hours
A lower number awards all Playtime points sooner; a higher number requires more activity
Points are earned gradually until the relevant maximum is reached. After that, extra days or playtime do not add more base score points.
For example, using the default configuration, a player who joined 45 days ago and has 25 hours of playtime has reached half of both milestones:
50 points from the Starting Percentage
10 of the available 20 points from time since first join
15 of the available 30 points from playtime
That gives the player a base score of 75% before staff actions are considered.
Configuring staff action effects
The action effect settings decide how many points are added to or removed from a player's base score when an action is issued.
Commendation Effect
+5 points
Warning Effect
-5 points
Kick Effect
-10 points
Ban Effect
-20 points
Use a larger positive value for Commendation Effect if staff recognition should provide a stronger trust boost. Use a more negative value for warnings, kicks, or bans if those actions should have a stronger impact.
Multiple actions are combined. For example, a new +5 commendation and a new -5 warning cancel each other out. Notes never affect Trust Score and do not have a configurable effect.
Past actions continue to count unless they are removed, but their influence becomes smaller over time according to the Daily Drop-Off Rate. After every effect is applied, the score is rounded down to a whole percentage and kept between 1% and 100%.
Choosing a Daily Drop-Off Rate
The Daily Drop-Off Rate controls how quickly staff actions become less important as they get older. It affects both positive actions, such as commendations, and negative actions, such as warnings, kicks, and bans.
The default rate is 2% per day. This does not mean that the player's Trust Score drops by two points every day. Instead, an action keeps 98% of its remaining effect for each day since it was issued. Because this compounds over time, a new -10 point kick has an effect of about -5.45 points after 30 days and about -1.62 points after 90 days.
The settings page offers these presets:
Extremely Strict
0.2%
Actions remain influential for a very long time
Very Strict
0.5%
Actions fade very slowly
Strict
1%
Actions fade slowly
Default
2%
A balanced rate of fading
Forgiving
3%
Actions fade more quickly
Very Forgiving
4%
Actions fade the quickest
A lower rate is stricter because actions continue to affect the score for longer. A higher rate is more forgiving because players recover from negative actions sooner, although the benefit of old commendations also fades sooner.
The settings page includes a preview showing how much of a 10-point action effect remains after 30 days, 90 days, and one year. This can help you compare presets before saving.
When is Trust Score recalculated?
Trust Score is recalculated:
when a player joins the server, including their first join
when a new staff action is issued
when an existing action is changed to a different action type
when an action is removed
when a staff member uses the refresh button on the player's profile
Trust Score is not recalculated automatically every day. The Daily Drop-Off Rate is applied the next time a recalculation happens, based on how old each action is at that moment. Newly earned playtime and additional days since first join are also reflected at the next recalculation.
After saving new Trust Score settings, each existing player receives the new calculation the next time one of the events above occurs. To see the effect immediately for a particular player, open their profile and use the refresh button beside their Trust Score.
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